Refund policy

Return/Refund Policy

NoraKate Boutique gladly accepts returns of  unworn,  unwashed,  undamaged, or defective merchandise purchased online *within 15 days* of the purchase date. 

Please carefully review our policy. If you have any questions please contact us by phone or email.

OVERVIEW: 

  • All returns must be received *within 15 days* of the purchase date.
  • Returns are for Store Credit only and issued via email as an E-gift card.
  • Items should be  unworn,  unwashed,  undamaged, and returned in their original packaging where possible.
  • FINAL SALE items are not eligible for return. See list below.
  • Orders cannot be changed, modified, or canceled after checkout.

      FINAL SALE:

      • Sale Category 
      • BOGO,  Mystery Bags, Doorbusters, etc.
      • Face Masks
      • Gift Cards
      • Hats or Hair Accessories
      • Intimates, Tights or Hosiery
      • Jewelry
      • Personalized or Custom made-to-order items
      • Swimwear missing, unattached sanitary liner
      • **Items returned in poor condition will be sent back to the customer as Final Sale.
              •  

          RETURNS

          NoraKate Boutique accepts Returns *within 15 days* of the purchase date. 

          • Eligible returns are for Store Credit only. Store credit is issued in the form of a E-gift card.
          • No refunds will be issued.
          • Shipping is non-refundable, unless there was a mistake on our end. 
          • All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.  

          Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.

          **If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

          RETURN POLICY FAQ's 

          GIFT CARD / STORE CREDIT

          If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder. 

          • E-gift card codes and store credit codes will expire 5 years from the date issued.
          • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout. 
          • Your use of the Gift Card constitutes your agreement to our Terms & Conditions. 

            DAMAGED OR DEFECTIVE ITEM

            If you received a defective item, contact us within 3 business days of receiving your order. 

            MISSING OR INCORRECT ITEM

            If you were sent incorrect items or are missing items from your order, please contact us within 3 business days of receiving your order, so we can get that mishap sorted out for you!

            CANCELLING OR CHANGING YOUR ORDER

            Once an order has been placed, it cannot be canceled or changed. 

            ADDING ITEMS TO AN ORDER

            We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, us immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.

            PRICE ADJUSTMENTS

            Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.

            RETURN ADDRESS BELOW:

            NoraKate Boutique
            ATTN: RETURNS 
            371 E. Main Street
            Suite 1
            Gouverneur, NY 13642