Customer Care Email: firstname.lastname@example.org
Customer Care Hours: We are available 24 Hours a day! Please allow up to 24 hours for a response. You can also contact us through Facebook Messenger or Instagram DM.
WHERE'S MY ORDER?
Check your account. Please allow 3-5 business days to package and ship your items.
NEED TO MAKE A RETURN OR EXCHANGE?
Please contact us by email (email@example.com), on facebook messenger or call us at 315-535-4901. You must contact us within 14 days for store credit.
WHERE'S MY MISSING ITEM?
It might be on pre-order. Check your order confirmation email or shipping invoice to see if any items are listed as pre-order. Still unsure? Email Customer Care at firstname.lastname@example.org
Is it a custom item? Check your order confirmation email or shipping invoice to see if any items are listed as custom. All monogrammed, vinyl, graphic tee, and graphic sweatshirts do ship separately but are included on the original shipping invoice with the rest of your order. You will receive a separate shipping confirmation once shipped. Still unsure? Email Customer Care at email@example.com
NKB LOYALTY PROGRAM.
Existing customers: Click on the NKB icon on your screen's bottom right-hand corner and log in to your account.
New customers: Create an account to earn points and redeem rewards! Ensure that you are subscribed to our newsletter and our texts to get the first look at new arrivals and sales!